Phone Number Management
Browse, purchase, and manage phone numbers for your voice and WhatsApp campaigns.
Overview
The Phone Numbers section displays your inventory of phone numbers and lets you purchase new ones, configure call forwarding, and manage number lifecycle. Numbers are the gateway for all outbound voice calls and the anchor for WhatsApp Business integrations.
Feature Summary
Provider Comparison
Voxvaani supports multiple telephony providers. Choose the one that best fits your use case:
| Feature | SignalWire | Plivo | Indian Route |
|---|---|---|---|
| Coverage | Global (US, EU, APAC) | Global (US, India, Europe) | India domestic |
| Voice Quality | Excellent | Excellent | Good (carrier-grade) |
| WhatsApp Support | Limited | Yes | Yes |
| Pricing | Premium | Competitive | Cost-effective |
| Best For | International calling, high-quality US numbers | India outbound campaigns, WhatsApp | India domestic calling, bulk campaigns |
| Setup Complexity | Standard | Standard | May require additional configuration |
Indian Route. When selecting “Indian Route” as a provider, this refers to a domestic carrier-grade routing connection for India-based calling. Pricing is generally more competitive for Indian numbers. Note that Indian Route numbers may have different verification and compliance requirements compared to SignalWire or Plivo.
Available Numbers
Your phone inventory displays:
| Field | Description |
|---|---|
| Number | The full phone number with country code |
| Provider | SignalWire, Plivo, or Indian Route |
| Channel | Voice only, WhatsApp only, or Voice + WhatsApp |
| Status | Active, Inactive, Pending, Expired, Suspended |
| Capabilities | Voice, SMS, MMS, WhatsApp |
| Actions | Manage, Delete, Configure Forwarding |
Purchasing Numbers
Purchase Process
- Click Buy Number
- Select a Provider (SignalWire, Plivo, or Indian Route)
- Choose the Country for the number
- Optionally filter by Area Code, City, or Number Type (local, mobile, toll-free)
- Browse available numbers from the list
- Select the desired number
- Review the cost and confirm the purchase
- The number appears in your inventory, initially in Pending status
Choosing the Right Number. For outbound campaigns, prioritize provider reachability in your target region. For WhatsApp, ensure the provider supports WhatsApp Business integration. For long-term branding, consider a memorable or vanity number if available.
Number Porting
If you already own phone numbers with another provider, Voxvaani supports porting (transferring) them:
- Contact your account manager or support team to initiate a porting request
- Provide the required documentation (Letter of Authorization, recent bill from current provider)
- The porting process typically takes 5-15 business days depending on the losing provider and country
- During porting, your existing service continues uninterrupted until the cutover is complete
- Once ported, the number appears in your Voxvaani inventory with your chosen provider
Porting Prerequisites. Porting is not available for all number types or regions. Verify eligibility with the Voxvaani support team before initiating. Do not cancel service with your current provider until the port is confirmed complete — premature cancellation can result in losing the number.
Number Status Lifecycle
| Status | Meaning | Action Needed |
|---|---|---|
| Pending | Number purchased but not yet active | Wait for activation (usually within minutes) or complete verification |
| Active | Number is ready for use in campaigns | None — the number can be used immediately |
| Inactive | Number was manually deactivated or suspended due to non-use | Reactivate the number or contact support |
| Expired | Number rental period ended and was not renewed | Purchase a replacement number |
| Suspended | Number suspended due to policy violation or billing issue | Contact support to resolve the underlying issue |
Call Forwarding Configuration
Call forwarding routes incoming calls from your Voxvaani number to a destination of your choice (your mobile, office landline, or another system).
Setup Steps
- On the number you want to configure, click Verify Now or the forwarding settings
- The system initiates a verification call to the forwarding destination
- Answer the verification call and follow the prompts to confirm ownership
- Once verified, forwarding is enabled — all incoming calls to the Voxvaani number will ring the forwarding destination
Verification Is Mandatory. Call forwarding cannot be enabled without verification. This security measure prevents unauthorized call redirection. The verification call must be answered and completed — missed or declined calls will not complete the verification.
Forwarding Options
| Option | Description |
|---|---|
| Simple Forwarding | All calls forward to a single destination number |
| Time-Based Forwarding | Forward to different numbers based on time of day or day of week |
| Simultaneous Ring | Ring multiple destinations at once; the first to answer takes the call |
| Sequential Ring | Ring destinations one after another until someone answers |
Forwarding and IVR Flows. If a number is linked to an IVR Flow, the IVR processes the call first. Call forwarding is typically used as an exit action within the IVR (e.g., “Press 1 to speak to an agent” triggers a forward). Configure forwarding behavior within your IVR flow for advanced routing needs.
Custom Senders
Developer Feature: Custom sender configuration is available but may require additional setup. Contact your account manager for details.
Tips
- Activate numbers immediately after purchase — inactive numbers may be reclaimed after extended periods
- Verify call forwarding before using numbers in production campaigns
- Monitor number status regularly — expired numbers are released back to the provider’s pool
- Choose providers based on your target geography: SignalWire/Plivo for international, Indian Route for domestic India campaigns
- For WhatsApp, ensure your number supports WhatsApp Business and is connected via Connect Meta