Resource Packs
Purchase additional resources when you need extra capacity beyond your plan allocation. Resource packs are one-time purchases that add to your existing balance without affecting your monthly plan.
Overview
Resource packs give you flexibility beyond your plan’s monthly limits:
- One-time purchase — Buy a pack once; the resources stay in your account until consumed.
- No expiry — Unlike plan allocations, pack resources do not reset each month. They persist until used.
- Stackable — You can buy multiple packs. They queue up and are consumed in purchase order.
- No plan change required — Packs are independent of your subscription tier. You can be on any plan and buy any pack.
Resource packs do not expire. Once purchased, the resources remain in your account until consumed. This differs from plan-allocated resources, which are overwritten when you activate a new plan.
When to Buy Packs vs Upgrade Plan
| Scenario | Recommended Action | Why |
|---|---|---|
| One-time campaign spike (e.g., festive season promotion) | Buy a pack | Cheaper than activating a new plan for a single month |
| Recurring monthly overage (same resource every cycle) | Upgrade your plan | Long-term, plan upgrades cost less than monthly pack purchases |
| Testing a new channel before committing | Buy a pack | Low-risk way to trial without locking into a higher tier |
| Sudden, unexpected demand from a client or event | Buy a pack | Immediate top-up, no plan change overhead |
| Need extra resources across 2+ channels every month | Upgrade your plan | Purchasing packs per-channel adds up; a plan upgrade covers all resources |
Available Packs
| Pack Type | What It Adds |
|---|---|
| Voice Minutes | Additional outbound calling and IVR minutes |
| WhatsApp Messages | Extra template and message sends through WhatsApp |
| Email Credits | Additional email sending capacity through your SMTP |
| CRM Leads | More contact storage capacity in your CRM |
Pack Pricing
Each resource type has a single pack size available for purchase:
| Pack | Units | Price |
|---|---|---|
| Voice Minutes | 500 mins | INR 500 |
| WhatsApp Messages | 1,000 msgs | INR 300 |
| Email Credits | 10,000 emails | INR 500 |
| CRM Leads | 250 leads | INR 500 |
Purchasing a Pack
Step-by-Step
- Navigate to Billing > Plans or Wallet.
- Click Buy More for the resource you need.
- Select the pack from the available options.
- Choose your payment source — wallet balance or external payment via Razorpay.
- Confirm and complete the purchase.
- Resources are credited to your account immediately.
Using Wallet Balance
If your wallet has sufficient funds, using it for pack purchases is the fastest method:
- On the purchase screen, select Use Wallet Balance.
- Confirm the deduction.
- Resources are credited instantly — no bank or UPI processing delay.
Use Case: Top Up Before a Big Campaign
Scenario: You are launching a voice campaign to 5,000 contacts with 60-second audio. Estimated consumption is approximately 85 hours (5,100 minutes) of call time. Your plan provides 1,000 minutes per cycle.
Plan:
- Check current balance: 1,000 (plan) + 200 (leftover from previous pack) = 1,200 minutes.
- Estimated need: 5,000 minutes.
- Shortfall: 5,000 - 1,200 = 3,800 minutes.
- Purchase the 500-minute voice pack to cover the shortfall.
Result: Campaign runs without interruption. Remaining pack minutes carry over for future use. No plan upgrade needed for a one-time spike.
Tips
- Monitor your resource usage to anticipate when you will need more — review the last 30 days of usage trends.
- Buy packs before you run out to avoid campaign interruptions.
- If you find yourself buying the same pack every month, upgrading your plan is usually the better long-term value.
- Pack purchases appear in your transaction history for easy accounting.