Transactions
View your complete transaction history including payments, resource purchases, and usage charges.
Overview
The Transactions page provides a detailed log of all financial activity on your account. Every monetary movement and resource change is recorded with a timestamp, type, and status.
Transaction List
Each transaction includes:
| Field | Description |
|---|---|
| Date | When the transaction occurred |
| Type | Payment, Pack Purchase, Plan Renewal, Usage |
| Description | Details about the transaction |
| Amount | Monetary value (if applicable) |
| Resource | Quantity of resource (if applicable) |
| Status | Completed, Pending, Failed |
Transaction Types
Every transaction is categorized for clarity. Here are the common types and what they represent:
| Type | Description | Example |
|---|---|---|
| Wallet Top-Up | Money added to your monetary balance | ”Added INR 1,000 via UPI” |
| Plan Purchase | Subscription plan payment | ”Pro Plan - Monthly - INR 2,999” |
| Plan Renewal | Automatic or manual plan renewal | ”Pro Plan renewal for Aug 2026” |
| Pack Purchase | One-time resource pack bought with money balance | ”Voice Minutes Pack - 500 mins - INR 499” |
| Voice Usage | Voice minutes consumed by campaigns | ”Campaign #12345 - 45 minutes” |
| WhatsApp Usage | WhatsApp credits consumed by messages | ”Campaign #67890 - 200 messages (template: welcome)“ |
| Email Usage | Email credits consumed by sends | ”Campaign #11223 - 1,500 emails” |
| Lead Usage | CRM lead capacity consumption | ”Import - 250 new leads added” |
| Refund | Money returned to your balance | ”Refund for transaction #TXN-789” |
| Adjustment | Manual correction by administrator | ”Balance correction - duplicate charge reversal” |
Sample Transaction Descriptions
To help you interpret your transaction history, here are real-world examples:
"Wallet Top-Up: INR 2,000 via UPI (Google Pay) — TXN_RAZORPAY_ABC123""Pro Plan Renewal: Aug 1-31, 2026 — INR 2,999 — Auto-debit""Voice Pack Purchase: 1,000 mins — INR 899 — Wallet Balance""WhatsApp Campaign Usage: Campaign 'Welcome July' — 432 messages sent — 432 credits consumed""Failed Payment: UPI timeout — TXN_RAZORPAY_DEF456 — Amount not debited"
Filtering
Filter transactions by:
- Date Range — Custom period (today, this week, this month, custom range)
- Type — Payment, usage, etc.
- Status — Completed, pending, or failed
Reconciling Transactions
To ensure your transaction history matches your actual usage and bank statements:
- Daily: Review the last 24 hours of transactions for unexpected entries
- Weekly: Compare total wallet top-ups against your bank/UPI statement
- Monthly: Review the full month’s transactions. Reconcile plan charges, pack purchases, and usage against campaign reports
- If you find a discrepancy: Note the transaction ID(s), gather supporting documents (bank statement, campaign report), and contact support. Include the exact dates and amounts that don’t match.
Common reconciliation scenarios:
- Bank shows a debit but wallet balance didn’t increase: The Razorpay transaction may have failed. Check the transaction status — if “Failed”, the amount will auto-reverse in 5-7 business days.
- Campaign analytics show more usage than transaction history: Wait up to 15 minutes for delayed transaction recording. If the discrepancy persists, contact support.
- Resource balance is lower than expected: Check for active campaigns consuming resources, scheduled recurring pack purchases, or team members running campaigns on your account.
Tips
- Review transactions regularly to track spending.
- Contact support for any unrecognized charges with the transaction ID ready.
- If your organization has multiple admins, coordinate who handles reconciliation to avoid duplicate effort.